Representatives from Morgan County Emergency Communications, along with County Administrator Misty Clingerman, attended the West Virginia 911 Council Meeting held Friday, February 6 in South Charleston, West Virginia.
During the meeting, the Morgan County Communications Center was formally recognized as part of the first-ever group of 911 centers in the state to meet the Council’s newly established accreditation standards.
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Morgan County, along with Greenbrier and Kanawha counties, received Level Two Accreditation, while Jefferson and Pendleton counties were recognized with Level Three Accreditation.
At this time, no county in West Virginia has achieved Level One Accreditation, which requires a fully implemented Next Generation 911 (NG911) system. However, several counties — including Morgan County — are actively working toward completing NG911 implementation in the coming months.
“This achievement reflects the significant progress made by Morgan County Emergency Communications over the past several years and stands as a testament to the dedication and professionalism of its staff. The accreditation recognition follows closely on the heels of the Communications Center being named West Virginia 911 Council Communications Center of the Year for 2025,” said 911 Director Marshall Younker in a statement about the recognition.
To meet accreditation standards, Morgan County Emergency Communications demonstrated compliance with numerous operational, training, and administrative requirements, including:
- Full Enhanced 911 service, including Call Handling Equipment (CHE), Computer-Aided Dispatch (CAD), and recording systems
- Phase I and Phase II wireless 911 capability
- Inbound and outbound Text-to-911 capability
- Completion of required West Virginia Code training by all employees with at least one year of service
- Designated PSAP representative attendance at required monthly WV 911 Council meetings
- Annual submission of county addressing data to SAMS II
- Timely submission of the annual FCC Fee Report
- At least 50 percent of Public Safety Telecommunicators completing a minimum of 24 hours of Council-approved training annually
- A formal Quality Assurance/Quality Improvement (QA/QI) program
- Director training in WV 911 Council policies and procedures
County officials noted that this recognition underscores Morgan County’s ongoing commitment to enhancing emergency communications services and ensuring the highest level of service to residents and first responders.