2017-10-25 / Police & Safety

County passes policy on tow truck rotation for 911 calls

by Kate Shunney

In an effort to evenly divide emergency towing business between local companies, the Morgan County Commission has adopted a written policy on tow truck rotation for 911 calls.

County officials passed the policy unanimously on Wednesday, October 18 with two local tow company owners.

The policy sets out the rules for a next-in-line wrecker rotation when Morgan County 911 is asked to dispatch a tow truck to an emergency scene.

Tow companies have to be certified by the Public Service Commission of West Virginia as common carriers in order to take 911 tow calls. They also have to be available to take calls 24 hours a day, seven days a week.

Under the policy, 911 dispatchers must alternate which company handles towing requests from police or fire personnel.

There are currently three certified companies on the county’s rotation – Roy’s Service Center, Skeeter’s Autobody & 24 Hour Towing and New Beginnings Towing & Collision.

Zachary Caldwell, Morgan County 911 Director, said New Beginnings is currently suspended from the 911 call rotation.

Carriers that want to be added to the rotation can sign up with Morgan County 911 to receive calls, but must consistently take the tows in a timely manner, said Caldwell. Tow companies that repeatedly refuse tow calls can be suspended from rotation, he said.

Caldwell and county officials said Roy’s and Skeeter’s have both been reliable tow companies that help clear local roadways of wrecks or damaged cars around the clock.

The policy also says law enforcement or fire responders have to fill out a form for each towing dispatch, recording where the towed vehicle was taken and if a vehicle owner or officer specifies a particular tow company to respond.

Caldwell said his records now show that the two primary towing companies take roughly an even number of 911 tow calls.

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