Morgan County has experienced many advancements in the past six years, including the opening of its own 9-1-1 Center in July 2001. During its years of operation, the volume of 9-1-1 calls has steadily increased. In 2002, approximately 8,500 calls came into the Center. Last year, the call volume was approximately 18,300 calls. Currently the 9-1-1 Center processes between 160 and 200 calls per month for emergency and non-emergency matters.
9-1-1 dispatchers must complete many hours of training and numerous courses to become certified. Dispatchers Michael and Mayhle are certified in APCO, EMD, EFD and On-Star in addition to working as trainers of newly hired dispatchers.