State will investigate Potomac Edison billing practices
The Public Service Commission of West Virginia launched a General Investigation into the meter reading, billing and customer service practices of the FirstEnergy subsidiaries Monongahela Power Company (Mon Power) and Potomac Edison Company (PE) late last week after receiving numerous customer complaints.
In an order on June 7, the state agency, which oversees public utilities, directed Potomac Edison and Mon Power to file written responses to specific questions relating to changes in meter reading and billing practices.
Those questions refer to the frequency and methods used to read meters and estimate customer bills and information relating to customer complaints received by the companies.
The companies are required to file their responses with the Commission by June 28.
“The purpose of this general investigation is not to address individual customer bills. This proceeding will focus on the practices, policies and procedures in place at Mon Power and PE and evaluate the strengths and weaknesses at a structural level,” said Susan Small of the state utility agency.
“In addition to the general investigation, Commission Staff will continue to pursue individual customer complaints,” said Small.
Customers who feel they have received inaccurate or excessive estimated bills are encouraged to contact Potomac Edison and Mon Power.
If the customer is not satisfied with the company’s response, they are encouraged to contact the Commission’s Consumer Affair Technicians at 1-800-642-8544.
Mon Power and Potomac Edison serve approximately 520,000 customers in 37 West Virginia counties.
More information may be obtained from the PSC website.